Laurea ServiceDesk
ServiceDesk support service provided by the IT-services of Laurea University of Applied Sciences helps students and staff with acute IT-related problems. If necessary, we will direct the request to other support service experts.
Contact details and Opening hours
ServiceDesk's Christmas and New Year Opening Hours
During Christmas, ServiceDesk is open as follows:
- Monday, 23rd December: 8 AM – 12 PM
- Tuesday to Thursday, 24th – 26th December: ServiceDesk is closed
- Friday, 27th December: ServiceDesk's phone service is closed, but will handle messages received via email and the servicedesk portal
During the interim days, ServiceDesk is open as follows:
- Monday, 30th December: 8 AM – 4 PM
- Tuesday, 31st December: 8 AM – 2 PM
- Wednesday, 1st January 2025: ServiceDesk is closed
- From Thursday, 2nd January 2025 onwards: ServiceDesk will be open normally from 8 AM – 4 PM
On-site support is available only by appointment between 23rd and 31st December.
ServiceDesk opening hours
Weekdays: 8am - 4pm
Portal (with Laurea user ID): https://servicedesk.laurea.fi
Portal for other users: https://guestservicedesk.laurea.fi
Phone: +358 (9) 8868 7112
E-mail: servicedesk@laurea.fi
Note. Please book an appointment in advance if you need local support. This ensures that you receive the service when you need it.
Multi-factor authentication
Instructions for multi-factor authentication
If you can't register the Microsoft Authenticator, reset the multi-factor authentication methods in the IAM portal by following the multi-factor authentication reset guide.
User accounts
New students
Activate your user account before starting your studies! Find the instructions here.
Change or reset password
IT-services will send you a reminder by e-mail when it's time for you to change your password, the password has to be changed once every 12 months. You can also change your password even if you haven't received a reminder. If the password isn't changed in time, the account will be locked and you can't use it to access Laurea's network or e-mail anymore.
Change or reset your password (requires personal Finnish Bank user ID)
NOTE! If you get an error message from your BANK www-pages (you are not redirected to Laurea IAM portal) it might mean that you don't have an agreement that provides identification (even though you have bankID). If that's the case you must contact your Bank if you want to update your contract. You can then reset the password from Service Desk or Student Office.
Keep your username and password secure from other people.
User account for visitors
Laurea user management portal is https://iam.laurea.fi
If you have a Finnish Bank ID and your Finnish social security number has been saved in Laurea IAM, you can activate your account in IAM portal. Other wise you will get a username and password from your contact person in Laurea. This first time password can be set to another in Laurea computer or for example in Student intra from your own device.
How to send encrypted e-mail to Laurea >
Logging in
Permission to use the services is granted electronically in accordance to account activation, after the user has accepted these rules.
The user account name is a unique string of characters with which the user is authenticated in the system. The password is a string of characters which is used to ensure that the correct person is using the user account. The user account and password are personal and should not be given to anyone else. Everyone is responsible for any abuse done with their own user account.
The staff accounts are valid for the duration of the person's contract. The student accounts on the other hand are valid for the duration of their studies. Any abuse can lead to disabling of the account.
You can use some systems also outside Laurea network, for example from your home computer. Or you can use them on mobile devices, if system supports mobile user interfaces.
If you cannot login, please allow the system about 30 minutes to refresh itself before contacting ServiceDesk.
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Student email
Direct link
http://outlook.com/owa/student.laurea.fi
More information available in ServiceDesk portal https://servicedesk.laurea.fi.
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Login into Laurea systems from home computer
All Laurea systems use the same Laurea username and password when ever possible. Your username is studentnumber@laurea.fi or studentnumber without any additional characters. Always log out and close the browser when you are not logged in to your personal computer.
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Haka login
Haka is the identity federation of the Finnish universities, universities of Applied sciences and research institutions with more than 290 000 end users. Users are able to access federation services using a single user account and password. User identities are provided by the users home organizations.
1) Click the haka-login button
2) Choose Laurea-ammattikorkeakoulu (home organization)
3) When needed use the Laurea username and password
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How to accept intivation to a Canvas course
You need to accept invitation to a Canvas course in order to access the work space and start studying.
Read instructions how to accept the invitation received by e-mail.
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Canvas Login
When you are a Laurea student, activate the Laurea ID before logging on to the Canvas learning platform canvas.laurea.fi. If you are a student at another Finnish university, you can alternatively use the Haka ID of your own organization by registering it on the Canvas login page.
If you want to give course feedback in Laurean Pakki, you need Laurea's ID. Access to the library's licensed e-materials are university-specific. You may need a Laurea ID for e-materials for which your own university does not have a license. For more information on the materials, if necessary, contact the teacher in charge of the course.
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Registering other UAS account to Canvas
If you study at one of these:
Arcada, HAMK, KAMK, Karelia, LAB, OAMK, Savonia, SeAMK, TAMK, XAMK- Open Canvas log in (https://canvas.laurea.fi)
- Choose HAKA-login and “Please register your Haka account first”
- NOTE! You need to give your SSN when asked, it will be used to match your account to your personal information in Laureas study registry.
Other UAS:
- Activate your Laurea user account (https://www.laurea.fi/en/degree_programmes/information-for-new-students/laurea-user-accounts/)
- Log in Canvas using Laurea login
Multifactor authentication is used when accessing Laureas online services like intranet, OneDrive or Teams.
Student Affairs Offices
The Student Affairs Offices serve the students on all Laurea Campuses.
Read more about student affairs offices