Laurea’s quality management and quality policy

Quality policy

Laurea’s quality policy forms the foundation for quality management at Laurea. The quality policy outlines the objectives of the quality system, its core principles, and the division of responsibilities in quality management.

The objectives of Laurea’s quality system are

• to support management and the quality of the operations by producing systematic information on the operations,
• to harmonise and streamline quality management procedures and practices,
• to strengthen Laurea’s quality culture and participation of Laurea employees in quality work,
• to promote the sharing of good practices.

The basic principles are

• student-centredness,
• competent and motivated staff,
• adherence to common rules and operational guidelines,
• integration of quality management into all activities and as part of every Laurea community member’s work,
• systematic monitoring and evaluation of quality with the aim of continuous development of activities.

Responsibilities

• President, CEO: Overall responsibility for quality management in accordance with the quality system
• Vice Presidents; Development Director; Director, Business Operations: The quality and its development in the Unit of Administration, Steering and Support Services
• Profit centre directors: The quality and its development of their profit centre’s operations
• Degree directors: The quality and its development of their performance area
• Director, Quality and Information Production Services: Support, guidance, and development of quality management in accordance with the quality system
• Staff: Responsibility for the quality of their own and their team’s work, acting as members of development and working groups
• Students: Giving feedback, acting as members of development groups
• Working life and key partners and other stakeholders: Giving feedback, participating in development activities and key bodies

Learn more about Laurea’s quality management:

Audit of the quality system

Laurea’s quality system meets the national criteria for quality assurance of higher education institutions and corresponds to European principles and recommendations. In the audit carried out by the Finnish Education Evaluation Centre (FINEEC), Laurea received a quality label that is valid until 15 June 2028.