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In order to sign up for this master's level course, you must have a previous Bachelor's degree or a Master's degree.

Basic information

  • Target audience: In order to study in this course, you must have a Bachelor's degree
  • Application period: December 9th to March 1st
  • Date: March 22nd to May 23rd 2021
  • Scope: 5 credits
  • Location: Online
  • Price: 75€

Course content

Introduction to Service Design Process and Methods (22.3.-23.5.2021) is an online course-taking place in the Canvas working space. It begins by presenting the theoretical framework and key concepts and continues by introducing a service design process model (Double Diamond) as well as related methods and tools. Students manage the learning process independently through individual tasks and reflective assignments with peers. The course does not include any project work.

The aim is to create an understanding of the possibilities and limitations of service design and encourage the student to reflect on the basis of the theoretical framework the use, usability, and outcomes of the various elements.

The contents of the course are organized in various folders which are available simultaneously. Learning is facilitated with the help of various tools and games such as memory cards, text filling tasks, quizzes which also enable evaluation of the learning outcomes.

Course schedule

Working online during 22.3.-23.5.2021
Course includes various tasks to be taken individually as well as reflection with peers. Some of the tasks may be tied to predefined schedule.Tasks include tests which will be taken at the student's own pace and need to be passed, but it's recommended to follow the schedule:

Module 1: 22.3.-11.4.2021
Business Logic, Service Value, Service Development Process
tasks: Quiz and Assignment 1

Module 2: 12.4.-23.5.2021
Service design methods & tools
tasks: Quizzes and Assignments 2 & 3
Discover-phase 12.4.-18.4.
Define-phase 19.4.-9.5.
Develop-phase 10.5.-16.5.
Deliver-phase 17.5.-23.5.

Course literature

Theoretical framework and key concepts: learning materials will be shared during the course.

Service Design methods & tools:

Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing :applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.