Service Design and Business Models

Laurea’s Service Business Center of Applied Research provides a platform for researching, co-designing, testing, assessing, modelling, implementing and distributing service innovations.

Successful organizations are able to provide their customers with a unique personalized experience, with clear added value, that is business feasible. Laurea’s Service Business Center of Applied Research provides a platform for researching, co-designing, testing, assessing, modelling, implementing and distributing service innovations.

Laurea efficiently involves and connects different actors and ecosystems in the region and globally (students, innovative start-ups and businesses, end-users, public authorities and organizations, regional policymakers and HEIs) in order to co-design business relevant services and social innovations with its stakeholders. Laurea Living Lab(s) includes development environments, labs and test beds to co-create and validate the developed services with actual end-users.

Service Business Centre for Applied Research and Development

  • utilizes and develops new service design methods, techniques and tools to improve, innovate, and visualise the service offering, processes, and organization.
  • develops sustainable business models to promote scalable solutions.
  • co-creates and validates solutions with actual end-users in real environments.
  • helps to innovate (create new) or improve (existing) services to make them more useful, usable, desirable for customers and efficient as well as effective for the organization.

We are actively involved in several service business and service design networks, such as the Finnish Service Alliance, Service Design Network and European Network of Living Labs.

More information:

RDI-projects

R&D projects

We have currently running many interesting research projects in the field of Service business

Read more about the projects