International ISPIM innovation conference was held in Vienna, Austria.
A research paper on living labs by Principal lecturer, Adjunct Professor, Research Adjunct Professor D.Sc. (Econ.), D.Sc.
(Tech.) Seppo Leminen and his colleagues was awarded The Technological Implications Award at a conference for the International Society for Professional Innovation Management (ISPIM) in Vienna, Austria in June 2017. The paper was also nominated for the Knut Holt Best Paper Award
The paper entitled “Innovating with service robots in living labs”, authored by Seppo Leminen of Laurea University of Applied Sciences, Finland, Mika Westerlund of Carleton University, Canada, and Mervi Rajahonka of South-Eastern Finland University of Applied Sciences, XAMK, Finland, examines innovating with service robots in living labs. (Leminen, S., Westerlund, M. & Rajahonka, M. (2017) Innovating with service robots in living labs. The XXVIII ISPIM Innovation Conference, June 18-21, Vienna, Austria).
Their study argues that there is a substantial need for research on the use of robots for welfare and healthcare innovations. An underlying idea behind living labs is to collide developed product and service in real-life environments and with users and other stakeholders. The authors focused on analyzing diverse service innovations with service robots in living labs that are built on the increasingly popular open innovation model. Based on an analysis of 33 interviews in eight living lab cases, the study proposes four archetypes of service innovations enhanced by robots in health and welfare living labs: socializing, aiding, entertaining, and personal assisting. Socializing refers innovations that facilitate communication of the elderly with their loved ones. Aiding includes workout or physical exercises instructed by robots or they may act as a reminder of elderly people in their daily activities. Entertaining in turn refers a broad variety of games, such as quiz, bingos, or memories facilitated by service robots. Personal assisting refers to a personal assistant, which is able to react to the changes in the environment and to help and assist a person. However, due to technological constraints, service robots may not yet provide personal assisting services for elderly people.
The results are significant because the study makes a contribution proposing the ways service robots may be used in the increasingly popular open innovation model. The authors hope the results will help technology companies to understand the nature and characteristics of living labs and encourage firms and other stakeholders to utilize service robots in living labs for service innovation. There are currently almost 400 accredited living labs globally.
ISPIM a network of researchers, industrialists, consultants and public bodies who share an interest in innovation management. Founded in 1983 by Prof. Knut Holt in Norway, ISPIM is the oldest, largest and most active innovation association in Europe. There were around 250 presentations from 39 countries including 450 participants in the ISPIM 2017 conference.
The presented paper is a part of the Rose, Robots and the Future of Welfare Services, which is financed by The Academy of Finland. More information on the Rose –project.