Laurea ServiceDesk

Servicedesk support service provided by the IT-services of Laurea University of Applied Sciences helps with IT-related problems.

Two laptops.

Contact details and Opening hours

E-mail: servicedesk@laurea.fi

Phone: +358 (9) 8868 7112

Opening hours: Weekdays 08.00 - 16.00

Exceptions in the opening hours

ServiceDesk is closed on public holidays. Note also following exceptions.

  • Summertime 26.6. - 11.8.2018: 9.00 - 13.00
  • Epiphany eve 5.1.2018: 8.00 - 14.00
  • Holy Thursday 24.3.2018: 8.00 - 14.00
  • May Day eve 1.5.2018: closed
  • Midsummer eve's eve 23.6.2018: 8.00 - 14.00
  • Christmas eve's eve 23.12.2018: 8.00 - 13.00
  • New Year's eve 31.12.2018: 8.00 - 13.00

 

User accounts

New students

Activate your user account before starting yous studies! Find the instructions here.

Change or reset password

IT-services will send you a reminder by e-mail when it's time for you to change your password, the password has to be changed once every 4 months. You can also change your password even if you haven't received a reminder. If the password isn't changed in time, the account will be locked and you can't use it to access Laurea's network or e-mail anymore. 

Change or reset your password (requires personal Finnish Bank user ID)

NOTE! If you get an error message from your BANK www-pages (you are not redirected to mylaurea) it might mean that you don't have an agreement that provides identification (even though you have bankID). If that's the case you must contact your Bank if you want to update your contract. You  can then reset the password from Service Desk or Student Office.

Keep your username and password secure from other people.

User account for visitors

Laurea user management portal is https://my.laurea.fi

If you have a Finnish Bank ID and your Finnish social security number has been saved in MyLaurea, you can activate your account in MyLaurea. Other wise you will get a username and password from your contact person in Laurea. This first time password can be set to another in Laurea computer or for example in https://link.laurea.fi from your own device.

 

Logging in

Permission to use the services is granted electronically in accordance to account activation, after the user has accepted these rules.

The user account name is a unique string of characters with which the user is authenticated in the system. The password is a string of characters which is used to ensure that the correct person is using the user account. The user account and password are personal and should not be given to anyone else. Everyone is responsible for any abuse done with his/her own user account.

The staff accounts are valid for the duration of the person's contract. The student accounts on the other hand are valid for the duration of his/her studies. Any abuse can lead to disabling of the account.

You can use some systems also outside Laurea network, for example from your home computer. Or you can use them on mobile devices, if system supports mobile user interfaces.

If you cannot login, please allow the system about 30 minutes to refresh itself before contacting ServiceDesk.

  • Student email 

    Direct link

    http://outlook.com/owa/student.laurea.fi

    More information available in ServiceDesk portal https://servicedesk.laurea.fi.

  • Login into Laurea systems from home computer 

    All Laurea systems use the same Laurea username (student number) and password when ever possible. Your username is studentnumber@laurea.fi or studentnumber without any additional characters. Always log out and close the browser when you are not logged in to your personal computer.

  • Haka login 

    Haka is the identity federation of the Finnish universities, universitys of Applied sciences and research institutions with more than 290 000 end users. Users are able to access federation services using a single user account and password. User identities are provided by the users home organizations.

    1) Click the haka-login button

    2) Choose Laurea-ammattikorkeakoulu (home organization)

    3) When needed use the Laurea username and password

Student Affairs Offices

The Student Affairs Offices serve the students on all Laurea campuses.


Read more about student affairs offices