Service Design

Learning outcomes

The student is able to

• describe how value is created for the customers through service
• recognize the essence of Service Design thinking and methods
• plan, implement and evaluate a Service Design project using service design methods
• apply creative problem-solving and develop working methods individually and in teams
• foster entrepreneurship through service design

Content

The study unit will consist of two parts: The theory Part 1 (3 ects) and the project Part 2 (7 ects).
Part 1 needs to be completed before starting the Part 2.

Timetable

Part 1 (Theory) will be implemented fully online during 3.5-30.5.2021
The studies consist mostly of self-paced and individual assignments online.

Part 2 (Project) is an intensive practice-based work in teams during 7.6.23.6.2021 

The workshop days in Zoom will be held daily at 10 - 16 as follows:

• 07.06.2021 10.00 - 16.00 Orientation, project kick-off, teaming
• 08.06.2021 10.00 - 16.00 Orientation, project kick-off, teaming
• 14.06.2021 10.00 - 16.00 Project sprint           
• 15.06.2021 10.00 - 16.00 Project sprint        
• 16.06.2021 10.00 - 16.00 Project sprint            
• 17.06.2021 10.00 - 16.00 Project sprint   
• 18.06.2021 10.00 - 16.00 Project sprint   
• 22.06.2021 10.00 - 16.00 Pitch rehearsals, final presentations for the project commissioner    
• 23.06.2021 10.00 - 16.00 Pitch rehearsals, final presentations for the project commissioner

Working in teams during 9.6.-13.6. Customer interviews and insight