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​Management Consulting by using Service Design methods

Service Design methods can be used for management and service development. The methods help management to achieve results with the help of other people. The aim is to involve employees, customers and other stakeholders in a user-centred research process, in which a variety of qualitative methods (such as co-creation) will be utilised. Service Design can enhance business development as well as wellbeing at work.

Information about the consulting

The consulting can be made for example by using Laureas' design game, CoCo Tool Kit, to develop management and to effectively involve all stakeholders with the business development process. CoCo Tool Kit contains five tools out of which the first four are developed to analyse and to communicate the current state of mind and even more to understand the co-creation phenomenon. The fifth tool, CoCo Cosmos, is a visually powerful design tool to develop and to communicate a shared view of complex situations and to discover new innovation possibilities. Read more about CoCo Tool Kit.

To whom

Companies, organisations, educational institutions.

Content and results

Design games visualise the interaction between customer and service provider, as well as clarifies changes to service channels. As a result, the organisation will produce more effective management, better productivity, better customer satisfaction and wellbeing at work.

 

 

​For further information please contact
Product Manager
Mrs. Taina Kokko
taina.kokko@laurea.fi

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