CoCo Cosmos


CoCo Cosmos is a communication tool. It uses cards as a visual method of blueprinting a service setting. It is mainly designed for company-customer activities in service business but it can be used in different settings. Quite often a service provider and its customer see the service setting through different lenses, leading to dissatisfaction in their relationship. In a business relationship there might be latent needs that are not acknowledged. Furthermore it can be quite complicated to understand what exactly customers value and how value should be created. There might also be hidden enablers and barriers in the business relationship. The CoCo Cosmos enables a company to spot these challenges and redesign the service setting together with a customer. As a result this tool will find answers to the following questions both: a) from the stakeholder point of view, such as that of the customers, and b) from the service provider point of view.