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Basic information

  • Target audience: people who are interested about service design
  • Application period: 31.3.2021-18.4.2021
  • Date: 1.5.2021-31.8.2021
  • Scope: 10 ECTS
  • Location: Online
  • Price: 150 €

Learning outcomes

The student is able to

  • describe how value is createdfor the customers through service
  • recognize the essence of Service Design thinking and methods
  • plan, implement and evaluate a Service Design projectusing service design methods
  • apply creative problem-solving and develop working methods individually and in teams
  • foster entrepreneurship through service design

Content

The study unit will consist of two parts: The theory Part 1 (3 ects) and the project Part 2 (7 ects).
Part 1 needs to be completed before starting the Part 2.

Timetable

Part 1 (Theory) will be implemented fully online during 3.5-30.5.2021
The studies consist mostly of self-paced and individual assignments online.

Part 2 (Project) is an intensive practice-based work in teams during 7.6.23.6.2021 

The workshop days in Zoom will be held daily at 10 - 16 as follows:

  • 07.06.2021 10.00 - 16.00 Orientation, project kick-off, teaming
  • 08.06.2021 10.00 - 16.00 Orientation, project kick-off, teaming
  • 14.06.2021 10.00 - 16.00 Project sprint           
  • 15.06.2021 10.00 - 16.00 Project sprint        
  • 16.06.2021 10.00 - 16.00 Project sprint            
  • 17.06.2021 10.00 - 16.00 Project sprint   
  • 18.06.2021 10.00 - 16.00 Project sprint   
  • 22.06.2021 10.00 - 16.00 Pitch rehearsals, final presentations for the project commisioner    
  • 23.06.2021 10.00 - 16.00 Pitch rehearsals, final presentations for the project commisioner

Working in teams during 9.6.-13.6. Customer interviews and insight

Literature and materials

Evaluation

The course will be evaluated on a scale of 1 to 5 / fail.

The final grade is based on the following:

  • THEORY PART
    Individual assignments, Quizzes and other individual tasks in Canvas, scale 1-5
  • PROJECT SECTION
    Team assignment: service concept and service design portfolio, scale 1-5
    Self- and peer assessment, instructor assessment.

More information: