Quality management at Laurea
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Quality management is part of the continuous development of Laurea’s operations and is linked to all Laurea’s operations as different monitoring and development measures. Therefore, it is part of the management, strategic work and internal result-oriented management of the organisation. All people working and studying at Laurea and the most important stakeholders participate in quality improvement.
Continuous development serves as the basis for Laurea’s quality system and the quality work activities according to it. Continuous development consists of four phases (Plan – Do – Check – Act). Continuous development can be seen as a spiral or an endless process. Its different stages do not always linearly follow each other.
Laurea's quality system is widely explained in the
Laurea's quality assurance handbook.
The quality system is maintained to
support the achievement of the strategic intent and the implementation of the strategies,
extensively guarantee the quality of higher education and of other activities,
systematically produce quality-related data for the development of the operations,
promote recognition of insufficient quality,
standardise the operations and make them more effective, and
strengthen quality culture development.